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Still Can't Find It?

If you're unable to locate an item please contact us directly.

Please have the following information ready:

  1. Firearm Manufacturer
  2. Firearm Model and Serial Number
  3. Gauge or Caliber of Firearm
  4. Part Description
  5. Any other pertinent information

Then please call our Sales Department toll free at:


Outside U.S.A.:


Office Hours:
Monday through Friday
8:00 a.m. to 4:30 p.m. EST

Numrich FAQs

Have a question? Check here first, as we are constantly updating our Frequently Asked Question (FAQ) section.

If you cannot find what you are looking for please contact us.

  • Question: Our Inventory Condition

    Please note that our inventory is comprised of new original parts, new aftermarket parts, and in some instances, used original parts. If you require a new or original part only, please contact one of our Customer Service representatives.

  • Question: How Do I Find a Part?
    1. Click on the SHOP NOW menu button
    2. Select the Manufacturer of your firearm
    3. Select the Model of your firearm
    4. Review the list of parts specific to your firearm
    5. Select a part
    6. Add it to the shopping cart
    7. Click Checkout or Continue Shopping
  • Question: The Part Is Sold Out. Now What?

    If a product is Sold Out add it to your wish-list or write down the product number and try back in 30-60 days. We constantly acquire new and used parts from different sources.

  • Question: Still Can't Find a Part. Help!

    If you're unable to locate an item please contact us directly. Please have the following information ready:

    • Firearm Manufacturer
    • Firearm Model and Serial Number
    • Gauge or Caliber of Firearm
    • Part Description
    • Any other pertinent information

    Then please call our Sales Department toll free at 866-NUMRICH (866-686-7424). Outside U.S.A. 845-679-2417

  • Question: What Is a Dealer Discount?

    We offer 10% Dealer Discount. For more information, please go to our Dealer Discounts page.

  • Question: Do You Ship Internationally?

    We ship outside the USA. If you are planning to place an order that will be shipped outside of the United States, please click here to review the information regarding international orders.

  • Question: What Is the Cost of Shipping?

    We ship primarily via the United States Postal Service (USPS). The table below shows the USPS regular shipping charges.


    All orders of $100 or more are shipped via FedEx. Please be sure to include a valid street address, because FedEx will not deliver to a Post Office box.


    Please note: heavy items and large order quantities may be subject to additional shipping charges.


    Your Order Total     Shipping & Handling Charges

       Under $9.99         $4.95
       $10-$19.99         $6.50
       $20-$39.99         $7.50
       $40-$79.99         $8.50
       $80-$139.99         $10.50
       $140-$249.99         $12.00
       $250-$399.99         $13.50
       $400-$699.99         $15.00
       $700-$999.99         $16.50
       $1,000 or more         Actual Charges ($18.00 min)


    To place an order using FedEx Ground, 2nd Day, Standard Overnight or Priority Overnight (arrives before 10am) please contact our Sales Department at 845-679-2417 (Toll-Free: 866-NUMRICH / 866-686-7424), or fax your printed checkout order form to 1-877-486-7278 (US only).


    For more information click here.

  • Question: What Forms of Payment Do You Accept?

    We accept all of the major credit and debit cards, Money Orders and personal checks.


    On-line we accept MasterCard, Visa, American Express, and Discover.


    Please note: we do not accept "Pre-Paid" gift cards, employment cards, benefits cards, child support cards, tax refund checks, etc. As a Mail Order Company, our authorizations are based on both the amount and the Billing Address. Pre-Paid Cards will not authorize correctly due to the fact that the billing address will not match.

  • Question: Do You Accept Tax Exempt Orders?

    We do not accept Tax Exempt orders over the Internet. You must either choose the “Print Order Form and Mail Payment” payment method at checkout or call your order in at 845-679-2417.

  • Question: What Is My Order Status?

    You can check your order status via your Dashboard or by clicking on the Order Status link located in the top right corner between the Login and the View Cart links.

  • Question: What Is Your Return Policy?

    All merchandise is guaranteed to work as described and any item (unless otherwise noted) can be returned within 30 days for any reason, provided it has not been altered, abused, or damaged. Follow the return instructions on your packing slip and click here to print a return label.


    Our guarantee is void if gunsmithing has been started. We will gladly refund, exchange or issue a credit to your charge card for properly returned items.


    A 15% restocking fee is charged for returns after 30 days. Please securely package and insure returned merchandise. If damaged during return shipment, we will not refund or exchange.



  • Question: What Are Your Hours of Operation?

    Customer Order Line:
    Toll-Free 866-686-7424 or 845-679-2417
    M-F 8:00 a.m. until 4:30 p.m. Eastern


    Customer Service Information Line:
    M-F 8:00 a.m. until 4:30 p.m. Eastern


    Please be advised that our retail counter closed in June 2016 and we no longer place or offer order pick up.

  • Question: I Have a Specific Question. Help!

    Our Forum is managed directly by our knowledgeable technicians. You can access it by clicking the Forum link in the top left corner right after the About Us link.

    • Call our Customer Service at 845.679.4867, Mon. - Fri. 8:00 am-4:30 pm ET