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If you get a billing address error, you need to call your bank or credit/debit card institution to verify the address that they have on file. Our Customer Service will not be able to help you.
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To avoid delivery delays, we validate your shipping address. In order to do that, we convert it into the official postal format by adding any missing information and/or correcting any incorrect spelling, abbreviations, etc. We match the newly “cleansed” address with the official USPS database. If it is valid, we prompt you to choose it. If not, we prompt you to check what you initially entered before proceeding.